Returns & Exchanges

Due to the perishable nature of our high-quality meats, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with every delivery. If your order arrives damaged or does not meet our standards, please reach out so we can make it right through a replacement or account credit.

1

Inspect Your Delivery

Upon arrival, immediately check your box to ensure all vacuum-sealed proteins are frozen or cold to the touch and that the packaging is intact.

2

Document Issues

If you notice any compromised seals or temperature concerns, take clear photographs of the specific items and the shipping label on the outside of the box.

3

Contact Member Support

Reach out to our support team within 7 days of delivery via our help center, providing your order number and the photos of the damaged items.

4

Resolution Process

Our team will review your claim and issue a replacement for the affected items in your next box or apply a prorated credit to your account.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing