Frequently Asked Questions

Everything you need to know about your high-quality meat delivery.

Where does ButcherBox source its meat from?

We source our products from trusted partners who prioritize animal welfare. Our beef is 100% grass-fed and finished, our chicken is free-range organic, and our pork is crate-free heritage breed.

How is the meat packaged for shipping?

Your order is packed in an insulated box with dry ice to ensure it stays frozen during transit. Our packaging is designed to be eco-friendly and recyclable.

Can I customize my monthly box?

Yes! You can choose from our curated boxes or opt for a Custom Box, which allows you to select the specific cuts of meat and seafood you want each month.

How do I manage or cancel my subscription?

You have full control over your subscription through your account dashboard. You can skip a delivery, change your frequency, or cancel at any time before your next billing date.

What should I do if my order arrives damaged?

While we take great care in shipping, if your order arrives damaged or if there are issues with the quality, please contact our customer support team within 7 days for a resolution or refund.

Do you offer free shipping?

Yes, we offer free shipping on all recurring subscription boxes delivered within the contiguous United States.